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Privacy Policy

February 14, 2020 by VacStay Vacation Rentals

Who we are

Our website address is:

User Privacy Protection Statement

This website (, in accordance with the “Personal Information Protection Act” of the Kingdom of Thailand and this privacy protection statement, has strengthened the relevant protective measures regarding the collection and use of consumer and personal information. But we would also like to solemnly remind you: Please do not disclose your personal information on the Internet because such information may be collected and used by others; in particular, disclosure of your personal identity, passwords or emails on public Internet forums such as chat rooms and message boards should be avoided.

The Collection and Use of Personal Information

When you visit and its related websites, you are not required to provide your personal information, but we may acquire your personal information through the following services we provide:

▪ Membership registration: Lodging travelers will automatically gain membership after completing their first transactions. You can also register as a member by setting up an account. During the registration process, we may collect your personal information such as name, address, telephone number, fax number, email address, your unique login account and password. The purposes of collecting this information are 1) personal identification 2) to complete a booking with the owner 3) to allow to contact you when necessary in order to provide customer services 4) to notify you via email or SMS of the account registration and various bookings you made on (Please properly keep safe your membership account and password; do not provide the above information to anyone; and please log out of your account when you finish using If you share a computer with others or use a public computer, please remember to close your browser to prevent others from seeing the information on your computer or acquiring the access to your account).
▪ Booking and ordering: When you make a booking with, we will ask you to login with your email account and password in order to verify your personal identifiable information (such as name, address, telephone number, fax number, email address) and fill in your credit card number, expiration date and billing address, and we will use this information to process your booking. When you return to, we will also ask you to enter your email address and order number to allow you to access the booking information.
▪ Browsing Activities: This website will automatically record users’ browsing activities in the website and other related information. These data will only be used for traffic analysis and online behavior investigation, in order to improve the quality of services of this website.
To provide you with more complete, more diverse and preferential goods or services, your personal information may be used between us, our subsidiaries and their entrusted third parties to process business-related matters, for mutual use and disclosure in the process of joint sales. The personal information obtained by are only for use by this website internally following the originally stated purposes and scope of use. will not provide your personal information to third parties or for any other purposes, unless with a prior explanation or in accordance with the provision of the relevant laws of the Kingdom of Thailand.

Customer information storage and custody

Your personal information is securely stored in’s database system. At the same time, anyone wishes to access and use the information is required to do so under the rules of information authorization management stipulated by Anyone who is not within the scope of the authorization will not be able to access the information through the authorization control system.

Changes or deletion of customer information

If your personal information has changed, you may modify the information in “My Home Page”, unless there is a concern of your account being hacked or fraud. To delete your account, please email to [email protected]

Information Security and Measures of Protection

We use the best technology to protect your personal data. We use the Secure Sockets Layer (SSL) mechanism (256bit) for data transfer encryption, and have installed a firewall to prevent illegal invasion, in order to protect your personal information from being accessed illegally.

Subject of Customer Data Disclosure

Your personal data will not be disclosed, rented, or sold to any other third party, but will be used only between us, our subsidiary and its entrusted third party to process business-related matters, for mutual use and disclosure in the process of joint sales.

Information Security and Protection Verification

We always value information security and protection. We implement the setup and maintenance of protective measures and information security verification to ensure that your information is under multi-layer security control and achieve the highest standard of protection.

Purpose of customer information use

To provide you with more complete and varied services and promotions, we will as permitted by law share your personal information with our subsidiary to conduct joint sales.


To provide a better service that suits your needs, we use the cookies technology to receive and record server values on your browser, including IP Address and Cookies, in providing work related to product updates and web services optimization.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under


Our website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.

If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged in to Vimeo when you visit our plugin or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored.

If you are logged in to your Vimeo account, Vimeo allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Vimeo account.

For more information on how to handle user data, please refer to the Vimeo Privacy Policy at

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at and in Google’s privacy policy at


On our pages, plugins of the SoundCloud social network (SoundCloud Limited, Berners House, 47-48 Berners Street, London W1T 3NF, UK) may be integrated. The SoundCloud plugins can be recognized by the SoundCloud logo on our site.

When you visit our site, a direct connection between your browser and the SoundCloud server is established via the plugin. This enables SoundCloud to receive information that you have visited our site from your IP address. If you click on the “Like” or “Share” buttons while you are logged into your SoundCloud account, you can link the content of our pages to your SoundCloud profile. This means that SoundCloud can associate visits to our pages with your user account. We would like to point out that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it will be used by SoundCloud. For more information on SoundCloud’s privacy policy, please go to

If you do not want SoundCloud to associate your visit to our site with your SoundCloud account, please log out of your SoundCloud account.

Customer Information Exit Options

If you do not wish to receive any further activity content and product promotion information, you may also email us or call our Customer Service Center. We will add a note to your personal information and cease to apply your personal information to the joint sales activities of

Revisions to Privacy Protection Policy reserves the right to change the contents of this statement. We will, in addition to announcing the revised statement at the same location on our website, notify the members individually and separately. If you have any questions about this privacy protection policy, please contact us directly. Please contact us through:
Email:[email protected]