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Terms and Conditions

Welcome to VACSTAY Vacation Rentals!

  • We help travelers find and book vacation rental accommodations. We also help owners/managers advertise and book their rentals through our website. However, we are not a travel agency and we do not provide or own travel services or accommodations ourselves. When you inquire or book a vacation rental, you will be dealing directly with owners/managers, including the rental, refund, and cancellation policies of each owner/manager.
  • We collect guest reviews from travelers who have stayed in vacation rentals. If you are submitting a review, we’ll protect your privacy and we will have the right to publish and use your review.
  • We protect our brand, content, website, and users. If you are trying to do something bad to us or our users, it’s prohibited, and we limit our liability from and disclaim the bad things people may do.
  • Each week, thousands of people use VACSTAY Vacation Rentals to find great vacation rentals, list their own vacation homes, and help other travelers by submitting reviews about their rental experience. It works.

VACSTAY Vacation Rentals Terms of Use

This Privacy Policy governs the manner in which VACSTAY Vacation Rentals collects, uses, maintains and discloses information collected from users (each, a ‘User’) of the https://vacstay.com website (‘Site’). This privacy policy applies to the Site and all products and services offered by VACSTAY Vacation Rentals.

Personal identification information

We may collect personal identification information from Users in a variety of ways in connection with activities, services, features or resources we make available on our Site. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use ‘cookies’ to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Changes to this privacy policy

VACSTAY Vacation Rentals has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Declaration by VACSTAY.com

VACSTAY (hereinafter referred to as VACSTAY.com) sets forth these Terms of Service (hereinafter referred to as the Terms), and these terms have been provided in detail below. If you have not read or have not accepted these Terms, please do not use this site. By using all or any part of this website, you agree to be bound by all the Terms of this website.
VACSTAY.com may amend these Terms at any time, and you must agree to the updated terms of service before you can continue to use this website. If you continue to use this website, you agree to be bound by the updated Terms of Service.
1. VACSTAY.com is only responsible for the provision of booking services for certain items of travel services and does not own or operate matters of travel services or provide any business accommodation.

2. Contents of this agreement shall apply to individual lodging travelers who book rooms with legal home-stay operators and hostel owners (hereinafter referred to as Hostel Owners) through VACSTAY.com.

3. The counter-party to your contractual act is the Operator, not VACSTAY.com. It is the responsibility of the Operator to provide you with travel services. In case of any issues, VACSTAY.com’s liability is limited to the refund of the total amount you paid for your room.

4. VACSTAY.com is not responsible for any opinions provided by the relevant Operators or consumers on the website as home-stay/hostel rating, comments and objective information from third parties including netizens, among others.

Website Terms of Use

1. You hereby warrant to VACSTAY.com that this website will not be used for any activities that are related to illegal business activities or prohibited by these Terms and are committed to abiding by the relevant laws and regulations of the Republic of China and all the international practices of Internet use. If you are a user outside of the Republic of China, you agree to abide by the laws of your home country or region. You also agree not to use this website to engage in acts that infringe upon the rights and interests of others or are in violation of the law.

2. You confirm with VACSTAY.com that you have reached the legal age of using this website and are solely responsible for any liability you may incur in using this website. You understand and agree to be responsible for the trading obligations arising out of your use of this website and others’ use of this website with your login details. When minors book rooms via VACSTAY.com, their legal representative must first read, understand and agree with all the contractual contents and rules before they may proceed with the ordering process. By continuing to use this platform, your legal representative has read, understood and agreed to accept all the contractual contents and rules.

3. This website may contain hyperlinks to websites operated by parties other than VACSTAY.com. Such hyperlinks are for reference only. Such websites are not owned by VACSTAY.com and we assume no responsibility for their contents.

Disclaimer

1. VACSTAY.com does not warrant that all the information posted on this website is correct. By using this website, you understand that the information about home-stay, apartments and all types of accommodation posted on this website, as well as all the other information including that on travel services, may be inaccurate or misspelled. All bookings for travel services you make on this website are done with the Operator, not with VACSTAY.com.

2. VACSTAY.com allows you to book diversified and corresponding services from Operators through our platform. VACSTAY.com is not a party to any contract executed by and between you and the Operator, and will not assume any liabilities or obligations for, either directly or indirectly, any terms of such contract.

3. Before booking, please confirm that you have thoroughly reviewed the terms and conditions of the Operator and confirm that you can accept them.

4. VACSTAY.com and its managers, employees or other agents will not be responsible for any loss or damage arising out of or resulting from the use of any information, products, services and/or materials provided on this website.

5. Although VACSTAY.com has made proper efforts to ensure that the travel services listed on this website meet reasonable standards, none of the travel services listed on this website may be regarded as recommended by VACSTAY.com or as indicating that such travel services will be applicable to the user. VACSTAY.com will not be held responsible if such travel services do not apply to you.

Booking Platform Services for Lodging Travelers Contract

This Contract shall apply to individual lodging travelers who book rooms with Hostel Owners through VACSTAY.com.

1. Online booking

For accommodation booking, you need to fill in your payment information in advance to ensure that this room is booked. VACSTAY.com will complete the refund immediately when the order is canceled or is not entered into. If you are an international booking traveler, you may have to pay a small amount of overseas transaction charges and remittances when receiving a refund.

2. Particulars of booking and room rates

The total room charges (including the agreed rate, cleaning fees, extra charges such as dining/extra bed/connection, etc.) and the payment method are specified in the Room Booking Contract, which also includes the subjects of performance.

3. Reservation Guarantee

Reservations secured via VACSTAY are backed up by our Reservation Guarantee. You can get the guarantee once you complete the payment of the booking and receive the Booking Success Email. If your confirmed reservation is not available or cannot be honored by the host, VACSTAY will seek alternative accommodation at similar price, for your approval. Should you not approve any alternative accommodation, VACSTAY will offer a full refund of the price paid for the original booking.

4. Lodging traveler changes/cancellation of booking

The Hostel Owner will choose one of the standardized cancellation policies (A. the active type; B. the general type; C. the conservative type; D. the strict type). The purpose is to protect the rights and interests of both the Hostel Owner and the customers.
The cancellation policy is a contract entered into by and between the Hostel Owner and the customers, as agreed upon by the lodging traveler after he/she has read in detail.
VACSTAY.com is only responsible for providing transaction platform services and will not assume any direct or indirect responsibilities or obligations for any terms of the Room Booking Contract.
The booking of each room type on VACSTAY.com includes detailed descriptions of the cancellation policy set out by the Hostel Owner. Lodging travelers who wish to cancel their booking can go to the “My Home” “Booking” page of VACSTAY.com to check/print the order details and cancel his/her booking. VACSTAY.com will refund the total amount of the room charges paid in accordance with the cancellation policy set out by the Hostel Owner. Lodging travelers who request a change of accommodation date, number of nights of stay, type of accommodation or number of rooms may proceed to change their bookings if confirmed and approved by VACSTAY.com and the Hostel Owner. If the total room charges are reduced in the order after the change, VACSTAY.com will refund the total amount of room charges paid in accordance with the cancellation policy set out by the Hostel Owner. The amount will be refunded as per the original payment method of the lodging traveler. If the total room charges in the order are increased after the change, supplemental payment will be made using the payment method chosen by the lodging traveler. Any application for change from the lodging traveler must be made 3 days prior to the check-in date, and the same order may be changed no more than once (based on the date at the location of accommodation).
Please note!
*** All refunds due to cancellation, modification of booking or early departure will be refunded in accordance with your original preferred payment method (including credit card, UnionPay card and ATM transfer) as long as the provisions of the refund policy are complied with. Refund timeline to credit cards depends on the progress of individual credit card companies in their account settlement, which would take about 15 to 30 working days. ATM refund can be credited on the 15 days of refund.

5. Processing fees

VACSTAY.com will not charge any additional processing fees when receiving card payments, but some credit card issuing banks will charge foreign exchange settlement fee for foreign exchange trading in Baht. If you have any questions, please contact your credit card issuing bank (according to the regulations issued by each issuing bank, the processing fee will be 1.55%-2.05% of the amount spent).

6. Receipt/Invoice

VACSTAY.com will send you a Booking Success Letter for check-in voucher. It is the host will provide a receipt or invoice upon guest check-out, and it will be noted in the Check-in Rules.

7. The rights and obligations to be complied with for accommodation

Persons under the age of 20 cannot stay alone, and once discovered may be denied check-in by the Hostel Owner, and the amount paid will not be refunded. Please confirm before checking in that at least one of the occupants is at least 20 years of age (or has reached the statutory adult age in accordance with the laws of his/her home country or region) with full capacity.
In case of any failure of room equipment that is not due to the lodging traveler, the lodging traveler shall immediately notify the Hostel Owner to handle, change, or repair such failure, but if the quality of accommodation is affected, the traveler may demand replacement of the room or providing alternative accommodation.
Lodging travelers shall pay attention to and comply with the management regulations of the Hostel Owner in using the facilities of the Hostel Owner. If any damage or destruction is caused by intention or negligence, the traveler shall be liable for it.

The following obligations are applicable to medium and long-term travelers:

Obligation to keep safe the furniture and articles attached to the property: Lodging travelers shall properly use, keep safe the property and the furniture and articles attached thereto. In the event of any damage to or loss of the furniture and articles attached to the property caused by the lodging traveler in violation of his/her custodian obligations, he/she shall be liable for it. However, in the event of the property damaged due to a fire, the civil law specifically stipulates that unless the fire is caused by the intention or gross negligence of the lodging traveler, the lodging traveler shall not be liable for any damages arising from the fire.
Obligation to notify hazards: During the period of stay, the Hostel Owner shall be responsible for any necessary repair to the property and the accompanying furniture and articles; or if there is a need to repair the facilities in order to prevent any danger, the lodging traveler shall notify the Hostel Owner. If the lodging travelers fail to provide such notice and result in the Hostel Owner not being able to timely obtain relief, the lodging travelers shall compensate for the damage caused thereby.
Obligation to return the leased items: The tenant shall, after the termination of the lease relationship, return the leased items in the original state at the time of leasing. The so-called original state, of course, refers to the due state after use under the original or normal circumstances.

8. Treatment of failures not caused by either party

If the tour destination county/city declares cessation of school and work, or the ship, railway, aviation or other transport companies cancel temporarily any booked transportation by the traveler, resulting in failure of the trip of the traveler, due to force majeure or other causes not attributable to either party, including but not limited to the acts of God such as typhoons, earthquakes and other major disasters, the lodging traveler shall have the right to change the room booking date, and VACSTAY.com will return the total room charges already paid by the lodging traveler, but the lodging traveler shall pay the relevant cancellation fee. The lodging traveler’s cancellation due to the speculation of bad weather will be considered as a personal cause and the foregoing provision may not apply.

9. Personal Information Protection

VACSTAY.com collects, processes and uses the personal information of lodging travelers in accordance with the Personal Information Protection Act and has the duty of confidentiality. VACSTAY.com may not, without the written consent of the lodging travelers or without being in compliance with the statutory exceptions, disclose the same or use the same for any purposes outside of the scope of the Contract. This provision shall survive the termination of this contractual relationship.

10. Dispute Resolution

The formation and interpretation of this Contract shall be governed by the laws of the Republic of China. In the event of a lawsuit arising out of the legal relationship of this Contract, the parties agree that the Shilin District Court in Taiwan shall be the court of first instance competent jurisdiction. For any consumer dispute handling and appeals, please contact VACSTAY.com by the complaint hotline + 669 8616 9566, or e-mail [email protected]

Credit card or Visa financial card transaction disclaimer

In the event of a credit card fraud or unauthorized use of your credit card by a third party, you shall immediately contact your account opening bank or card issuing bank, as soon as you become aware of such unauthorized use. If you suspect that someone has made an unauthorized or fraudulent booking through VACSTAY.com, please contact our customer service team immediately.
In order to successfully complete the booking, you must be at least 20 years of age (or has reached the statutory adult age at your home country or region) and have the full capacity to conduct transactions. Minors shall need the consent of your legal representative in order to do so. The credit card or Visa financial card you promised to use is owned by you, or you have been authorized to use the card to complete the booking and guarantee that there is sufficient balance in the card to complete the transaction. You accept payment obligations for any transactions conducted in your name and using your account.
In order to successfully complete the booking, you must be at least 20 years of age (or has reached the statutory adult age at your home country or region) and have the full capacity to conduct transactions. Minors shall need the consent of your legal representative in order to do so. The credit card or Visa financial card you promised to use is owned by you, or you have been authorized to use the card to complete the booking and guarantee that there is sufficient balance in the card to complete the transaction. You accept payment obligations for any transactions conducted in your name and using your account.

Intellectual Property Rights Statement

All information, contents, photos, text, sound, images, buttons, trademarks, service marks, trade names, and logos on VACSTAY.com are protected by the Copyright Act, Trademark Act and other intellectual property regulations of the Republic of China and international treaties. VACSTAY.com or its licensors, as the case may be, reserves all the rights, titles, interests and intellectual property rights contained in these materials. You may not change, copy, distribute, send, display, execute, reproduce, post, mimic, forward or sell any information, material, software, products or services obtained from this website. If anyone violates this rule, we will pursue his/her legal responsibility.

Indemnity

You agree to be responsible for any loss or liability suffered by VACSTAY.com, its affiliates, managers, employees, agents and other partners and claims or demands by any collaborators (including but not limited to litigation fees and attorneys’ fees) arising out of your use of this website, and you warrant that you will indemnify VACSTAY.com and its affiliates, managers, employees, agents and other partners from any loss.

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